Glow Oil Terms of Use
Glow Oil Privacy Policy
Glow Oil respects consumer privacy and does not rent or sell our customer information to third parties. We also give consumers the option to opt-out from our marketing contacts such as direct mail. If you have any questions or concerns about the collection, use or disclosure of your personal information held by us, call 401-475-9955.
Unregistered Web Visitor Privacy
We do not collect automatically personal information from individuals who do not register on our Site and are just visiting the Site. We don't knowingly probe visitor's computers for personal information. We do collect visitor's Internet technical statistics, including IP addresses, referrers, the type of browser and type of workstation used. With this information, we may gain insight into how visitors find us on the Internet, and how many Windows vs. Mac users visit our Site and use the information to improve our services to visitors and users. This information may help us to decide how much to invest in compatibility with different browsers.
Registered Web User and Customer Privacy Policy
A "registered" user to our Site is one who has elected to complete the registration page on our Site and establish an ongoing, personalized experience with us through our Website and related resources. Most registered users are Glow Oil home heating fuel or service customers. We collect personally identifiable information from you when you register as a user of the Site. The personal information we collect may include your name, billing and shipping address, email address, credit card or bank debit card information, including expiration date and security code, and mobile and home phone numbers. Your credit card information will be used only to process your transactions with us. [Your credit card number and security code will not be stored on www.GlowOil.com.] You are not required to provide this personal information to view the Site, however, you will not be able to register as a user unless it is provided.
We use the personal information you elect to submit to this Site as a registered user for our own research, advertising and marketing purposes, including sending you by postal and electronic mail information about products and services offered by us and by other companies that we think you will be interested in.
A Glow Oil home heating fuel or service customer, of course, might not be a registered web user of this Site, but we are committed to similar privacy safeguards for information gathered about you through non-web methods as well. We record our calls with prospective and actual customers, and confirm before doing so that we have your permission to record our call.
Glow Oil collects various information about its customers as part of its routine business operations, including, but not limited to:
• ordinary business transactions, such as fuel deliveries, service history and payments
• credit information from third party bureaus
• billing, service and delivery addresses and contact information
• characteristics of heating and system used
• other information incident to the provision of fuel and services.
Each registered user may have access to personally identifiable information we collect about that registered user, whether or not this information is delivered or collected through the Glow Oil Website
Opt-out Policy
You can instruct Glow Oil at any time not to use your personally identifiable information for marketing and educational purposes by contacting us at Customer Service at 401-475-9955. When calling, please provide your registration information or Glow Oil account number. However, Glow Oil is committed to communicating with you in meaningful ways that we feel will be to your advantage. For instance, our marketing materials may include tips for heating and cooling, or suggestions on how best to manage a Glow Oil account.
Personal Data
If you browse any part of the Glow Oil website, you may generally do so anonymously without providing any personal information. However, there are cases in which we may ask you for personal data. In addition, we may request personal information when you register to receive additional information regarding our products and services, sign up for marketing emails, or send us a question. Even if you choose not to give information we request, you can still visit most of the Glow Oil website, but you may be unable to access certain options, offers, and services. In case you change your mind or wish to update or delete personal information (such as your email address), we will endeavor to correct, update or remove the personal data you give us. You can do this by contacting us at 401-475-9955. or by email.
Information We Disclose to Others
Other than to our own service suppliers (marketing, Website, advertising and other vendors, and our financial and legal advisors), we disclose personally identifiable information to third parties only with your permission, or when Glow Oil is compelled by law to cooperate with governmental authorities, such as to respond to subpoenas or other legitimate inquiries, in connection with a stolen credit or bank card, identity theft, fraud or other criminal investigation, or otherwise, in accordance with the procedures prescribed by relevant laws, or in connection with a sale or merger of our company or all or substantially all of its assets (including a sale while in bankruptcy). We may disclosure aggregated information collected from visitors and users to the Website and our customers to third parties.
Cookies and Standard Web Practices
Our Website makes use of cookies for some features. Cookies are not required to visit or view all pages on our Site, but you will need to enable cookies to perform some functions on the Site. A "cookie" is a small text file that is stored on your computer when you access a Website. Cookies can perform useful functions, such as allowing you to return to the Website and be recognized without having to restart an authentication process or type in your registration information. Browsers such as Microsoft Internet Explorer allow you to block the storage of cookies. While you may block the storage of cookies, know that some functions on our Site will not work properly without cookies. In general, cookies are used to identify a session as unique. Glow Oil does not use cookies on its Site for systematic tracking of its customers other than the methods mentioned below:
• Web Usage Tracking: Glow Oil employs various software tracking techniques to produce website traffic reports to understand and improve the Website experience for visitors and customers. These reports compile individual user visits anonymously.
• Secure Transmissions to Our Servers: We use a widely used encryption technology called SSL to encode sensitive information when you transmit it to us through our Website. This is generally the same technology used by your banks. Once your personally identifiable information is saved on our servers, we utilize a combination of operational, procedural and physical safeguards to secure your personally identifiable information from unauthorized use or compromise. To further reduce risk of compromise, not all data on our customer accounts is available through www.Glow Oil.com.
• Email Security: Sensitive information about customer accounts is not transmitted by us to you via electronic mail. Our visitors, registered users and customers are reminded that email is not a secure transmission method, and should not be used to exchange private information with Glow Oil, especially account numbers and permanent passwords.
This information may be collected via the Website, in print application or other forms or in person.
Each registered user may have access to personally identifiable information we collect about that registered user, whether or not this information is delivered or collected through the Glow Oil Website
Information Accuracy
Part of the responsibility for storing your personally identifiable information securely is to provide you with a means of correcting information you find to be inaccurate. Glow Oil provides a means for online updating and verification of all information you provide to us through our Website. In addition, other customer information displayed on the Site but collected by us through other business transactions we conduct with you can be updated by you by calling our customer service center at 401-475-9955.
Security Standards
Glow Oil safeguards the integrity, security and privacy of the personal information you provide to us. We store your credit card and bank account information with industry standard encryption algorithms.
For purposes of security, when you complete your registration with Glow Oil, you will have a unique log in. This log in information is for you to authenticate yourself when using your registered account. Additionally, you will be responsible for creating a secret password that will be used to access your online Glow Oil account. You are responsible for ensuring the security and confidentiality of the password. Keep your password in a safe and secure place and do not share it with anyone. You are responsible for purchases made using the password and login and that any activity engaged in using the password you specified during registration will be deemed to have been engaged in by you. If you think someone has obtained your login or password, please immediately our customer service center at 401-475-9955.
If we suspect there is security breach or other unauthorized activity involving your account, we may post a notice on our Website, or try to contact you using your email or postal address or telephone.
The personal information we collect from you is only what is reasonably needed to provide you with our products and services. It is accessible only to our employees who need to access it in connection with your purchase of our products and services.
Privacy At Other Sites
When we provide links to other sites that we believe you may find useful, be advised that when you visit those sites, you will be operating under their individual privacy policies. We encourage you to carefully review their respective privacy policies.